I have been trying to call this office for the last hour and get busy tone. They could not do a simple address change. And the postal lady that delivers the mail is about as smart as a bow of rocks and knocking on doors asking where I moved to. No of her business. Not very happy and i will be at this office tomorrow.
Right off guy behind counter was very quick to tell me the hours of the passport and that it technically closed 15 min prior. What brought 0 stars to a 4 star was the wonderful woman at the passport desk. She whispered that she would help me anyways. She demonstrated the customer service we all deserve. Thank you Roberta for making it a great experience. And your boss (post Master) should be happy because I'm the first to give your office more than a one star experience!
HORRIBLE!! With service like this, it's no wonder the USPS will soon be obsolete. In addition to being completely incompetent in... oh I don't know... DELIVERING MAIL, and refusing to follow simple directions, when called to find a solution to this ongoing problem, they flat out refused to do anything. Can you call the driver? Nope. Can we schedule another time? Nope. Can you leave the driver instructions? Nope. You'll just have to come in and get it yourself, they said. And then they gave me incorrect business hours... If I ran my business like this, I wouldn't have a business to run.
This place sucks! No wonder they are going out of business.
I have been in transition until my new home is ready and am in there regularly. The three young men I have repeatedly encountered are exceptional employees! They are extremely courteous and efficient, and never without a smile, no matter how busy they are. And they are most ALWAYS busy! They all WOW in customer service.
United States Postal Service is a US Post Office based in Edgewater, Florida. United States Postal Service is located at 400 S Ridgewood Ave, Edgewater, FL 32132, USA.
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